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Food Safety Consulting Services

At Infinitas Food Safety, we offer a range of quality food safety consulting services to establishments across Wales.

We provide food safety consultancy, training, and inspection support across South and West Wales, including Cardiff, Swansea, Newport, Vale of Glamorgan, Bridgend, Torfaen, Caerphilly, Merthyr Tydfil, Blaenau Gwent, Neath Port Talbot, Carmarthenshire, Pembrokeshire, Ceredigion, Powys, and Monmouthshire.

Our services are designed to protect your business, your customers and your reputation. Whether you’re a new establishment or an established brand, our expert guidance will ensure food safety compliance and promote a positive food safety culture.

Find out the numerous ways hiring a food safety consultant can protect your business.

Support That Matches Where You Are Now

Food Safety Management System

A well-designed food safety management system is your frontline defence. It keeps your business compliant, protects your customers, and gives you confidence that hazards are not slipping through the cracks.

Whether you’re starting from scratch or updating what you’ve already got, we build systems tailored to your specific needs. You’ll be inspection-ready, legally compliant, and in control of your risks.

We also offer support to review and update your HACCP Plan to keep you legal.

Food Safety Inspections & Audits

Want a clear picture of where your business stands? Our Mock EHO inspections and food safety audits highlight what is working, and what needs attention. We can either assess your premises, or teach you how to do it for yourself. This includes examination of your HACCP documentation, team knowledge and behaviours, and your premises hygiene, structure and layout.

You’ll get a picture of where your gaps are – before the EHO finds them. We also give you practical recommendations to fix any compliance issues before these become a legal or reputational problem.

Food Allergen Management

Allergen mistakes can be fatal — and the law is clear. We help you get it right. From ingredient checks, PPDS labelling, to staff training and customer communication, we’ll tighten up your allergen controls at every step.

Our approach will reduce the risk of unintentional allergens in food, keep you compliant with Natasha’s Law, and the new updated allergen guidance. You’ll feel confident that both your customers and your reputation will stay protected. As former EHOs, we know how allergen incidents can unfold — and how to prevent them before problems escalate.

Safer Food Better Business Coaching

Our Safer Food Better Business (SFBB) coaching service has been designed for new or established small businesses that intend to use, or are using, the free Government pack.

You’ll get 1:1 support to complete the paperwork correctly. Or we can work together on problem areas. Coaching sessions last for 2 hours. Ask about our food safety compliance mentoring service.

Food Poisoning Allegations

A food poisoning allegation or worse, a food poisoning outbreak, can seriously damage your reputation. We act fast to take the heat out of the situation and give you back control.

We’ll guide you through every step: investigating the complaint, reviewing your records, and speaking with Environmental Health if needed. You’ll get expert advice and a clear plan to prevent the situation from escalating.

Supplier Appraisal

Supplier appraisal is important because it ensures your suppliers meet the necessary standards for food safety and quality.

Our robust system provides evidence that you are undertaking due diligence checks on your suppliers, monitoring their practice, and maintaining a traceability system to meet the legal requirements.

Team Performance

Your team can’t follow standards they don’t truly understand — or believe in. That’s why we go beyond traditional training.

We focus on shaping habits and behaviours, not just knowledge. By observing staff on the job and applying behavioural science techniques, we help your team build confidence, strengthen routines, and make good habits stick. The result? Fewer slip-ups and a food safety culture that holds up under pressure.

Public Relations

When bad news hits – a poor hygiene rating, allegation of food poisoning, or a bad review gone viral – what you say next matters.

We help you manage the message before it spirals. From preparing statements, to posting the right update online, we guide you through it calmly and professionally. Our Crisis Comms Kit gives you the ideas, tools, and wording to speak with confidence (without making things worse).

24/7 Technical Support

Stuck on a food safety issue and need answers fast? You’ve got backup.

Our food safety helpline gives you direct access to expert advice — whether you’re facing a sudden inspection, equipment failure, or a potential allergen mistake. It’s like having your own EHO on speed dial, ready to guide you through it calmly and clearly. No stress – no guesswork. Just solid support when you need it.

Food Hygiene Rating Improvement

A low food hygiene rating can cost you customers — and your confidence. When you hit a food safety crisis, we help you turn problems around. With insider knowledge of how hygiene ratings are awarded, we’ll pinpoint exactly what’s holding your score back and show you how to fix it. From your paperwork to day‑to‑day practices, we’ll guide you through the changes that matter most — and help you keep that hard‑earned 5 once you’ve got it.

A better score doesn’t just build trust with customers — it can also lower your insurance premiums and reduce the frequency of inspections. We support you to appeal a low rating, apply for a re‑inspection, and provide an ongoing rating improvement service to protect your business in the long term.

CIEH Accredited Training Centre

We deliver accredited food safety training to help you meet legal requirements and support your team to perform their duties with confidence. As a Chartered Institute of Environmental Health (CIEH) Training Centre, we offer Level 1, 2, and 3 Food Safety qualifications, along with HACCP training for catering and retail sectors. We also provide courses in allergen awareness, allergen management and food safety culture.

Courses are available in-person across South & West Wales or delivered live online — with content tailored to your setting, team and inspection risks. Ideal for schools, care providers, charities, food businesses, and organisations working with vulnerable groups.

Food Safety Culture Improvement

Systems alone don’t keep food safe — people do. We help you shape the culture you want, grounded in your values and supported by clear, practical behaviours. That might mean strengthening conditions so that staff feel safe to speak up, take ownership, and do the right thing — even when no one’s watching.

We work across all levels — from frontline teams to senior leadership — to shift the everyday behaviours that drive safer outcomes. And we don’t just hope it’s working.

We measure it. Our cultural surveys track changes in mindset and behaviour before and after interventions, giving you clear evidence of the transformation you’re aiming for and proof of a return on investment.

Alongside our core consultancy work, we also offer specialist services to help food businesses improve their operations, in addition to food safety compliance:

E‑Learning – Flexible online food safety training modules you can complete anytime, anywhere. Perfect for keeping your team up to date with essential food safety knowledge.
Kickstart Scheme Support – Guidance and resources to help businesses benefit from government initiatives, including tailored onboarding and training support for new recruits [**The Kickstart Scheme is now closed**].
Virtual Tours for Food Businesses – Let customers walk around your site from the comfort of their home.