support@infinitasHQ.com
Food Safety Consulting Services
Cardiff Experts
At Infinitas Food Safety, we offer a range of quality food safety consulting services to establishments across Cardiff, and throughout Wales.
Our services are designed to protect your business, your customers and your reputation. Whether you’re a new establishment or an established brand, our expert guidance will ensure food safety compliance and promote a positive food safety culture.
Find out how a food safety consultant can benefit your business.
Support That Matches Where You Are Now
Food Safety Management System
Food Safety Audits
Food Allergen Management
A well-designed food safety management system is your frontline defence. It keeps your business compliant, protects your customers, and gives you confidence that nothing’s slipping through the cracks.
Whether you’re starting from scratch or updating what you’ve already got, we build systems that reflect how your business actually works — not just what looks good on paper. You’ll be inspection-ready, legally protected, and in control of your risks.
Get a clear, honest picture of where your business stands. Our food safety audits go beyond box-ticking — we assess your premises, day-to-day practices, documentation, and team behaviours to highlight what’s working and what needs attention.
You’ll get a picture of where your gaps are – before the EHO finds them. We’ll give you practical recommendations to fix those gaps before they become a legal or reputational problem.
Allergen mistakes can be fatal — and the law is clear. We help you get it right.
From ingredient checks to staff training and customer communication, we’ll tighten up your allergen controls at every step. Our approach will reduce the risk of cross-contact, keep you compliant with Natasha’s Law, and protect both your customers and your reputation.
As former EHOs, we know how these situations unfold — and how to prevent them before they escalate.
Safer Food Better Business Coaching
Our Safer Food Better Business (SFBB) coaching service has been designed for new or established small businesses that intend to use, or are using, the free Government pack. You’ll get 1:1 support to complete the paperwork correctly. Or we can work together on problem areas. Coaching sessions last for 2 hours.
Food Poisoning Allegations
A food poisoning allegation can seriously damage your reputation — even if you’ve done nothing wrong. We act fast to take the heat out of the situation and give you back control.
We’ll guide you through every step: investigating the complaint, reviewing your records, and speaking with Environmental Health if needed. You’ll get expert advice and a clear plan to prevent the situation from escalating.
Supplier Appraisal
Supplier appraisal is important because it ensures your suppliers meet the necessary standards for food safety and quality. Our robust system provides evidence that you are undertaking due diligence checks on your suppliers, monitoring their practice, and maintaining a traceability system to meet the legal requirements.
Team Performance
Your team can’t follow standards they don’t understand. That’s where we come in.
We deliver hands-on, practical training that sticks — using real-life scenarios, optional VR tech, and your own business as the backdrop. Whether it’s in-person, virtual, or a mix of both, our sessions boost knowledge, tighten routines, and build a food safety culture to support your business.
Public Relations
When bad news hits – a poor hygiene rating, allegation of food poisoning, or a bad review gone viral – what you say next matters.
We help you manage the message before it spirals. From preparing statements, to posting the right update online, we guide you through it calmly and professionally. Our Crisis Comms Kit gives you the ideas, tools, and wording to speak with confidence (without making things worse).
24/7 Technical Support
Stuck on a food safety issue and need answers fast? You’ve got backup.
Our round-the-clock helpline gives you direct access to expert advice — whether you’re facing a sudden inspection, equipment failure, or a potential allergen mistake. It’s like having your own EHO on speed dial, ready to guide you through it calmly and clearly.
No stress. No guesswork. Just solid support, whenever you need it.
Food Hygiene Rating Improvement
A low food hygiene rating can cost you customers — and confidence. We help you turn it around.
Using our insider knowledge of how ratings are awarded, we’ll show you exactly what’s holding your score back and how to fix it. From paperwork to practices, we’ll guide you through the changes that matter most — and help you keep that 5 once you’ve earned it.
Better scores don’t just build trust — they can lower your insurance premium and reduce how often you’re inspected.
Virtual Inspection
Need expert eyes on your setup but can’t do an in-person visit? A virtual inspection gives you all the insight — with none of the disruption.
Using video calls and digital tools, we’ll assess your premises, paperwork, and day-to-day practices remotely. It’s fast, efficient, and ideal for follow-ups, multi-site checks, or when time and travel are tight.
You’ll get clear guidance, without the downtime.
Food Safety Culture Improvement
Systems alone don’t keep food safe — people do.
We help you build a positive food safety culture, where staff take ownership, speak up, and do the right thing, even when no one’s watching. That means fewer risks, better inspections, and a stronger reputation with both customers and regulators.
